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by Heather Ferguson A career choice is more than just a job. It is a life choice that is part of a lifestyle with the goal of personal growth and fulfillment for a rewarding life experience. In today’s rapidly changing work environment, the call centre industry is a leader in career choice, not only in its accessibility to all age and gender demographics among the workforce, but in offering flexibility in “thinking outside the box.” In choosing a call centre career, there are a few points to consider. Research the various call centres in your area. Seek information through the Internet, advertisements, or from current employees. Be aware of the various types of call centres. Some outsource services for other organizations, others specialize in sales, customer service, or technical support, and yet others are a combination of categories. Asurion of Moncton takes incoming calls for its services and products and is an autonomous entity in providing services to other organizations. It is important to find a call centre that fits in with your goals, expectations, job experience, and personality. A key component in a prospective employee is flexibility as the climate of call centres thrive on change. According to a spokesperson for Asurion, “Change comes from growth, and at Asurion we are a growing company.” A good fit is just as important for the employer as it is for the employee. It’s a mutual benefit. “At Asurion, we have terrific infra-structure support, and great human resource relations.” It’s important to choose a company in which you can grow, with room for advancement and goal-oriented opportunities, and allow at least a year to reach a comfort level from which you can expand your expectations. In considering wage and benefit packages, get the whole picture. In shopping for compensation, look for benefits that suit your situation as well as wages that are competitive. Does the company offer life insurance? Health benefits? Bonus packages? Before applying to any company, investigate your options. Choose a call centre that allows you to continue your education in a job-related field by offering tuition reimbursement. In the case of call centres, all applications are made online. Voice mail and e-mail are discouraged, and for a face-to-face interview, a clear and concise résumé with a job-related work history is required and computer skills plus problem-solving techniques are a definite asset. Don’t forget to look professional and, when in doubt – ask questions! Read More Business Showcase Articles
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